Frendoc - Providing Patient Care
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Vacancies
WEEKEND Telephone Nurse Advisor – Staple Hill
Salary up to £36,192 pro rata
Summary
Frendoc Ltd is a high quality, not for profit out of hours Urgent care organisation, whose aim is to provide optimum patient care to urgent care patients. Our operating hours are from 18.30 to 08.00 Monday to Friday and 24 hours over the course of weekends and Bank Holidays.
Full training and support will be given for all posts. Excellent rates of pay and inclusion in the NHS Pension are just some of the benefits of working for Frendoc Ltd. Informal visits to our Head Office are welcome, prior arrangement.
We currently have exciting opportunities for the following staff.
WEEKEND Telephone Nurse Advisor – Based in Staple Hill
Salary up to £36,192 pro rata
Frendoc Ltd seeks telephone nurse advisors to provide safe, effective advice and information to our patients in the out of hour’s period. Working as part of the advisor team you will be responsible for sign posting the patient to the most appropriate care pathway.
Working in our new state of the art Operational Centre Head Quarters you will work as part of a friendly team in the delivery of a first class service. We are currently recruiting for weekend hours Saturday and Sunday. Nursing qualifications are essential for this role.
For the position you will need excellent communication skills, be fully computer literate a self starter capable of working on own initiative and as part of a multifunctional team.
In the first instance please send your CV and cover letter to our HR department: hr@frendoc.com, or by post to Unit 3 Eclipse Park Office Park, High Street, Staple Hill, Bristol, BS16 5EL.
Function
To provide out of hours safe and effective telephone advice and information to the general public, within a primary care setting as part of a team of Nurses and GP’s.
Line Manager
Head of Clinical Operations, Head of Nursing and Clinical Lead
Duties
- To make telephone contact with patients/carers and undertake assessment of their immediate health concerns, using telephone decision support software (Plain:TAS).
- Assess the health concerns and using the correct guidelines decide whether the patient needs telephone advice with reference to self care within the software, further medical assessment by a GP or referral to other service providers.
- Knowledge of care for patients of all age ranges.
- To keep accurate and immediate records of every consultation including assessment and advice given, using the computerised call centre system (Plain TAS and Adastra).
- To assist in the education of patients and carers in the appropriate use of Primary care and Emergency care services and other health care related organisations.
- To maintain patient confidentiality.
- To work as a member of the medical team providing high quality evidence based care to patients within the Primary Care Centre setting.
- To work within the NMC code of Professional conduct.
Person Specification
| Essential | Desirable | |
|
Qualifications |
Registered Nurse level 1 NMC registered Evidence of formal ongoing professional development |
Further professional qualifications |
|
Experience |
A minimum of three years post registration experience Ability to demonstrate clinical expertise and sound knowledge of clinical issue Understanding of Nurse Triage Basic IT skills Primary Care Experience. And / Or ED / MIU / WIC Experience. |
Experience of Telephone triage. Familiarity of Computers and basic IT knowledge |
|
Skills/Abilities |
Excellent communication skills Excellent listening skills Ability to work under pressure, remain calm and show initiative Ability to work independently yet be a member of a team Sound knowledge of local primary care services and other care providers |
Fluency in a second language |
If you are interested in this position, please send your CV in the first instance to: HR@frendoc.com or by post to Unit 3 Eclipse Park High Street Staple Hill Bristol BS16 5EL.
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