

Frendoc - Providing Patient Care
Waiting times
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Satisfaction Surveys

Here are some of the comments made by Frendoc patients via our Patient Satisfaction Questionnaires:
"I received an excellent service from Frendoc and was given full explanation discussion and involvement about treatment plans and a very thorough investigation of my health problem. Excellent care and service"
"I have used Frendoc twice for my son, I am so pleased with the service we have received on both occasions. As my son is only 9 months old I get anxious but found the staff very reassuring. The transport service is brilliant as we'd not have been able to get to the hospital. Many thanks"
"This is the first time I have had to use this service, I thought it is operated in an excellent and professional way. The day I needed to use it was New Years day and everybody was very professional and welcoming. The doctor was warm, welcoming and excellent in her approach, explanation and examination of myself. I think the service is excellent and cannot fault it at all"
"Great. Keep up the good work. Doctor I originally spoke to before my appointment was made was very friendly and helpful"
"Excellent service thank you"
"I cannot think of any improvement to the service- I was perfectly satisfied. I was collected from home - dealt with by the doctor - and delivered back home with a prescription for antibiotics. The whole episode took less than 1 hour - first class. Thank you"
"Although my difficulty may not be classed as an emergency it was causing me more discomfort as the evening wore on, I received prompt diagnosis and was given information relating to how to obtain a prescription late in the evening"
"The patient transport service was a total surprise and most welcome"
"So grateful the service is available, would like this service on a general basis"
"I would like to thank the doctor at Frenchay for his excellent help to me"

