Frendoc - Providing Patient Care
Waiting times
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Minor Injuries Unit (MIU)
Frendoc have been commissioned to provide a minor injuries service called the Frendoc MIU (Minor Injuries Unit).
This is a nurse led service with back up from GPs from the Out of Hours Service.
OPENING TIMES
At Frenchay Outpatients
Monday to Friday 18:30 to 22:30, Saturday, Sunday & Bank Holidays 08:00hrs to 20:00hrs
The service started in October 2007 and is a walk-in service.
HOW THE SERVICE WORKS
No appointment necessary. During opening hours waiting times are displayed on our website at www.frendoc.com. You will be treated by one of our specialist nurses, if the nurse is concerned about your injury a doctor is always on hand from Frendoc GP out of hours service to assess you further. Or you may be referred to another service. Our aim is to ensure that you receive the very best in patient care and it is free to everyone.
The types of minor injury that Frendoc MIU can treat are:
- Sports injuries, minor sprains
- Joint pains
- Minor head injuries, providing there was no loss of consciousness
- Eye problems – minor eye infections, scratches, removal of foreign bodies, conjunctivitis etc
- Minor burns and wounds
- Cuts/grazes and lacerations
- Sprains and strains
- Insect/animal bites and stings (including human bites)
- Infected wounds
We Cannot Treat
The nurses at the Frendoc MIU are unable to provide assistance with:
- Repeat prescriptions
- Travel vaccinations
- Medicals
- Sick certificates
- Minor Illness
- Dental Problems
Attending the Frendoc MIU may mean that you reduce the waiting time that you might have encountered if you had attended an A&E department.
For minor illness please call Frendoc GP out of Hours on 0845 121 0504, and they’ll be able assist you with where to go for your problem.
Your minor injury may mean that you need a further investigation or an X-Ray in which case we are ideally located in Frenchay Hospital in order to refer you to the Frenchay A&E department.
LOCATION
Frendoc MIU is based at the Frenchay Hospital Out Patients department, BS16 1LE
Should you wish to call in advance please use our local rate number: 0845 121 0504. Please state that you are calling with regards to the MIU.
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Map courtesy of Multimap
MEDICAL RECORDS
Frendoc does not have access to your medical records or hospital records. Following a treatment at the Frendoc MIU the details will be sent to your surgery by 08.30am the following day to be added to your medical records. This allows for any necessary follow up arrangements to be made by your surgery.
ALTERNATIVE SOURCE OF ADVICE
NHS Direct advice lines are open 24 hours a day 7 days a week on:
0845 4647
www.nhsdirect.nhs.uk
COMPLAINTS PROCEDURE
If you have any comments or compliments about the service offered, or wish to lodge a formal complaint please write (or email) to:
Service Delivery Manager
Frendoc Ltd
12a High Street
Staple Hill
Bristol, BS16 5HP
service.manager@frendoc.com
Your letters will be answered promptly and all complaints will be investigated in accordance with the NHS complaints procedure.
If you are concerned and are unsure what to do please call 0845 121 0504 and one of our call handlers will assist you.
