Frendoc - Providing Patient Care

Satisfaction Surveys

We would like to hear about your experience with Frendoc Complaints

"Frendoc always strives to provide the highest level of patient care, however on occasion we may not always achieve this. Frendoc is committed to improving patients' experience of out of hour's medical care, and therefore takes all complaints very seriously, therefore if something has gone wrong, we would like to hear about it. Frendoc has a dedicated complaints manager who will discuss the issues you have raised and agree on the best way to resolve the problems. If you are unhappy with the care either you or a friend or family member have received during the previous 12 months, please contact Joanne Rowse, Clinical Governance Manager on 0117 9568820 or info@frendoc.com

Frendoc is committed to improving the service we offer using the lessons we learn from complaints.

Concerns or Feedback

If you would like to give us some feedback which is not a formal complaint but would like us to be aware of, please contact Joanne Rowse on 0117 9568820 or info@frendoc.com

We will act appropriately on the information you provide us in order to improve the service we offer.

Compliments

Frendoc always like to hear when we have done well and when you have had a particularly good experience with us. If you feel that we have gone over and above your expectations, please contact Joanne Rowse on 0117 9568820 or info@frendoc.com. We will always ensure that your comments are passed onto the relevant staff members or Doctors.

Ways to contact Frendoc

In writing: Frendoc, Unit 3 Eclipse Office Park, High Street, Staple Hill, Bristol, BS16 5EL.

E mail: info@frendoc.com

Telephone: 0117 9568820