Frendoc - Providing Patient Care

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Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we are unable to release any details without their written consent. We will request consent when we receive your complaint and only when it is granted will we be able to provide you with a full explanation.

Complaining to the Health Authority

If you wish to complain we hope you will use our own complaints procedure. As we believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our service. However this does not affect your right to approach the local health authority if you feel you cannot raise your complaint with us, or you are dissatisfied with the result of our investigation. In these circumstances you should contact one of the following people for further advice:

Sarah Jenkins
Corporate Affairs Manager
South Gloucestershire Primary Care Trust
1 Monarch Court
Emerson's Green
Bristol
BS16 7FH

Jackie Brown
Bristol Primary Care Trust
Kings Square House
Kings Square
Bristol
BS2 8EE

Support or advice in making a complaint

If you would like help with making your complaint, you can always telephone us here at Frendoc with any queries. Alternatively you may wish to speak to someone independent. Should this be the case you may find these contacts useful.

Patients Advice & Liaison Service (PALS)
Telephone: Freephone 08000 151 548
www.palsglos.org.uk

The Independent Advocacy Service (ICAS)
via the Citizens Advice Bureau
Bristol
Tel: 0117 9211664

The Health Service Ombudsman for England
11th Floor
Millbank Tower
London
SW1P 4QP
Tel: 020 7217 4051 or
Email: ohse.enquiries@ombudsman.gsi.gov.uk